As a Jewelry Company, Luxe does not offer returns due to hygiene reasons.
Luxe will only performed refunds if:
1. The items have not been received and have gone missing for up to 30 days after the date of investigation with the post office.
2. Items are broken upon arrival. Customers have to notify us as soon as they receive the product. If you received a damaged or defective product, please
email email@example.com with your order number and a photo of the damaged so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Unfortunately, we do not accept exchanges, returns and refunds on sale items or gift cards.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at firstname.lastname@example.org. If its accepted, we’ll send you the instructions on how and where to send your package.
Items sent back to us without first requesting an exchange will not be accepted.
Customers are fully responsable for fees to return the item in case the exchange in approved.